Frequently Asked Questions For BYU-I Students

frequently asked questions

THE right lifestyle for
you & your student

You don’t want your student to waste valuable school work and study time by dealing with unpleasant landlords. At The Cove, we believe your student’s environment is a key component to their academic success and overall well-being, which is why we provide a safe, interactive community that allows them to grow lasting relationships and rewarding college experience.

STUDENT FAQ

Suggested Items to Bring

You will want to bring all your personal items such as towels, shower curtains, toiletries, clothes, bedding for a twin XL bed, etc. You might want to call your roommates ahead of time to figure out what kitchen items they already own or are planning to bring. This way you don’t have 3 toasters taking up your precious kitchen storage space. A vacuum is provided in the apartment, but you will need to supply a broom, trash can, mop, etc.

Basic Check-in information

Check-ins will be in the lobby starting at 9 am on the first day of your contract. Be sure to watch your email for information regarding how to prepay your rent so you don’t have to wait in the longer line on check-in day. If you can’t make it in time for check-ins and need to arrive after office hours, go straight to your assigned apartment. If you are locked out, call the emergency line, or leave the office a message through the emergency prompting and the on-call manager will let you in for the night. You can check in with us the next day that we are open!

What does my rent include?

All utilities are included in the rent, including internet! You’ll never have to worry about what your utility bill will be. We’ll take care of that for you.

When is my rent due?

Rent is due in full when you check in. If you are paying your rent with scholarship/financial aid money, you must have at lease your security deposit and any parking you reserved paid for. For a $50 payment plan fee, you are able to break payments up into 3 payments. The first of 3 payments is due when you check in and the remaining payments will be set up with The Cove staff prior to check-ins.

How do I know what ward I am in?

The school has a Ward and Stake Locator on their website. Just select The Cove and it will tell you what ward you should be attending.

How do I reserve parking

Parking must be requested for each individual semester. We send out the parking reservation email usually a few months before check-in day, depending on the semester and demand. That reservation email is only sent to residents’ BYUI emails, so be checking that regularly. Visitor parking is clearly marked but is only honored during approved visiting hours. If you have overnight guests, please come to the leasing office during our hours so we can get you a temporary pass.

What is my mailing address?

Your address here at The Cove is: 220 S. 2nd W. #______ Rexburg, ID 83440 Please keep in mind that USPS and FedEx Ground delivers to the front office, and we sort it out into your mailboxes. FedEx Express and UPS will deliver straight to your apartment.

Are pets allowed?

BYU-Idaho has a very strict “No Pet” policy for all of their approved housing complexes. In accordance to the Americans with Disabilities Act, we do allow certified Emotional Support or Service Animals with at least 30 days notice. There is also a Reasonable Accommodation Process that you will need to go through BEFORE your animal is allowed to be on the property. Reach out to our office for more details

Other FAQ

A Good Home Is More Than Just An Apartment

We offer students more than just a place to catch up on some sleep. The college experience isn’t contained to the classroom, and we are here to make sure every student has a well-rounded college adventure that will help propel them into a successful future.

Expert On-Site Teams / After Hours emergencies

Our hours are not just from 9 to 5. We have a member of the team available 24/7 who are experienced in addressing your student’s needs no matter what time of day they need it. We understand the importance of maintenance needs and our goal is to complete submitted work orders within 24 hours of their submission (with comfort and life safety issues addressed immediately). We believe it is our role to provide timely, professional service to the people who call The Cove home.

After-hours emergencies, such as water leaks and lockouts, can happen and we want to be here to help. The after-hours, emergency maintenance, phone number can be located on the magnet on your fridge, as well as in the Welcome Packet emailed to you every semester. We do not advertise this phone number, to ensure the line stays open ONLY for current Cove students to help with such needs.

Individual Lease Liability

Did your student’s roommate not pay their share of rent again? At The Cove, you and your student are not responsible for anyone else, including roommates. There is no liability on your end to pay the rent of any other resident or roommate, which is a huge advantage over most apartments and rental properties. Student dynamics can change at anytime, and The Cove makes sure these dynamics never financially impact you or your student.

Turning Housing Into A Community

Textbooks and tests don’t cover everything a student needs to have a rewarding, successful college career. The Cove provides well-balanced life programs that include a variety of educational, recreational and social activities that not only boost student’s academic achievement, but social achievement as well. Some of our most popular programs include resume building, community service outreach, intramural sports, live music performances, cookouts, competitions and more.

Roommate Matching

Finding a good roommate used to take pure luck, but now we have a roommate matching system that helps find the most compatible roommates possible.

Technology

Our community was built with the future in mind and has the infrastructure to support your student so they can stay connected to what matters most: their schoolwork, their friends and, of course, you!