Check-ins will be in the lobby starting at 9 am on the first day of your contract. Be sure to watch your email for information regarding how to prepay your rent so you don’t have to wait in the longer line on check-in day. If you can’t make it in time for check-ins and need to arrive after office hours, go straight to your assigned apartment. If you are locked out, call the emergency line, or leave the office a message through the emergency prompting and the on-call manager will let you in for the night. You can check in with us the next day that we are open!
Parking must be requested for each individual semester. We send out the parking reservation email usually a few months before check-in day, depending on the semester and demand. That reservation email is only sent to residents’ BYUI emails, so be checking that regularly. Visitor parking is clearly marked but is only honored during approved visiting hours. If you have overnight guests, please come to the leasing office during our hours so we can get you a temporary pass.
Our hours are not just from 9 to 5. We have a member of the team available 24/7 who are experienced in addressing your student’s needs no matter what time of day they need it. We understand the importance of maintenance needs and our goal is to complete submitted work orders within 24 hours of their submission (with comfort and life safety issues addressed immediately). We believe it is our role to provide timely, professional service to the people who call The Cove home.